Returns and Refunds

Last updated 14 October 2026

Changed your mind?

You can cancel within 14 days of the day your device arrives, for any reason. Email support@desktopdisplays.co.uk to tell us, with your name, order number and the date your device arrived. You can use the form below, but you don't have to. Then send the device back within 14 days of telling us. We'll refund the price of the device and the standard delivery charge within 14 days of getting it back, or of you showing us proof that you posted it.

When you tell us you're cancelling, we'll email you a prepaid returns label, so returning it costs you nothing. If you'd rather send it another way, you pay for that postage yourself. If the device has been damaged or handled more than you'd need to check it works, we may take that off your refund.

Faulty device?

If your device is faulty, not as described, or doesn't work as it should:

• Within 30 days of delivery, you can return it for a full refund.
• Within 6 months, we'll repair or replace it. If that doesn't fix it, you can have a refund.
• After 6 months, you still have rights under the Consumer Rights Act 2015 (for up to 6 years in England and Wales, or 5 years in Scotland), but you may need to show the fault was there when it arrived.

We pay return postage for faulty devices. Email us first and we'll send you a prepaid label.

Renewals

You can cancel a renewal within 14 days of paying for it and get a full refund. After that, renewals aren't refundable, except as described in section 9 of our Terms of Sale.

How to return a device

Email support@desktopdisplays.co.uk with your order number. We'll reply with the return address. Please include the USB cable, and pack the device so the screen is protected.

Cancellation form

You can use this form to cancel, but you don't have to. Fill it in and it writes the cancellation email for you.